Even though KeyShot for ZBrush is sold by Pixologic, it is a Luxion product. We are only able to provide assistance with the purchase, as well as delivery of your serial number.
If you need any assistance with activation or the KeyShot feature set, please contact Luxion directly at https://www.keyshot.com/help/
The ZBrush to KeyShot Bridge is a Pixologic product developed in coordination with Luxion. As such, we provide all installation and activation support for this product.