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(Legacy) How to Change Subscription Length

Applies to subscriptions started before April 20, 2022

NOTE:  Also applies to canceling one subscription and starting a new one of the same length. 

For technical reasons it is not possible to convert a 30 day subscription to an annual term or vice versa.  Please follow these steps for how to change your subscription length:

  1. Go to My Licenses and for your current subscription, click the button to Cancel Subscription.  On the bottom of the next page, click the button to cancel subscription auto-renewal.  

    Once canceled, My Licenses will show that status next to your license key.  This will prevent it from rebilling.  Pixologic cannot provide refunds for subscriptions that were not properly canceled.

  2. After your subscription ends, go to the Maxon Shop and purchase a new subscription for the new term.
  3. Install the Maxon App and reinstall ZBrush.  The legacy installer from My Licenses will not recognize the Maxon licensing system.

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  1. Matthew Yetter

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