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Common Issues

Known issues for Pixologic software along with any solutions or workarounds.

  • ZBrush Issues on Windows

    This article applies to Windows users who use the default Windows Security features rather than a third party antivirus software.   If you use Norton, McAfee, Avast or any other antivirus software tha...

  • Frequent Crashing

    Many antivirus applications are known to create issues with Pixologic software.  In some cases, they interfere with successfully downloading or installing the software.  In other cases, they interfere...

  • Submitting Diagnostic Reports

    Any software can crash or encounter other issues, and those that push your computer's resources hard are especially likely to have this happen.  Pixologic takes great care to make our software as stab...

  • How to Change the Name that ZBrush Displays

    When you launch ZBrush it will temporarily display your name in the title bar.  This name goes away when you load any Project (.ZPR) file, being replaced with the name of that file. Some users don't w...

  • macOS: Double Header

    If you launch ZBrush and see two headers at the top of the window (see illustration below) the solution is simply to go to your very top bar (with the Apple icon) and click View >> Hide Tab Bar. The d...

  • Windows: BSOD Crash When Launching ZBrush

    If upon launching ZBrush your computer crashes with the BSOD (Blue Screen of Death), the most likely issue is your motherboard BIOS and drivers being out of date. All motherboards have the ability to ...

  • Known Issues with ZBrush 2021.6

    Despite considerable beta testing, there are issues that cropped up after the release of ZBrush 2021.6.2. Sculpting brush may stop working.  It has been discovered that if you store an Undo History po...

  • Windows: Blurry Text, Huge UI

    If you are using ZBrush on Windows with a high resolution display such as a 4K monitor you may find that everything is enlarged to ridiculous amount and text is blurry. The cause of this is that Windo...

  • Crashing When Scrolling SubTools List

    If you are having crashes related to using the SubTool scroll bar there may be a conflict caused by using shell applications.   Two applications that have been named are: Direct Folders No Known Fix o...

  • GO B addon for Blender Issues with ZBrush & ZBrushCore

    When using GO-B add-on for Blender with ZBrush, you may experience ZBrush and ZBrushCore load errors, which may include:  - Hang up with a white screen - Eventual crash of ZBrush and ZBrushCore   GO-B...