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Common Issues

Known issues for Pixologic software along with any solutions or workarounds.

  • Submitting Diagnostic Reports

    Now supporting ZBrush 2020.1.3 and ZBrushCore 2020.1.3 Any software can crash or encounter other issues, and those that push your computer's resources hard are especially likely to have this happen.  ...

  • Not Receiving Emails from Pixologic

    We often have issues with our emails not being delivered to our users.  This can include emails such as: Password resets Delivery emails after purchasing a license ZBrushCentral notifications Support ...

  • Crashing When Scrolling SubTools List

    If you are having crashes related to using the SubTool scroll bar there may be a conflict caused by using shell applications.   Two applications that have been named are: Direct Folders No Known Fix o...

  • GO B addon for Blender Issues with ZBrush & ZBrushCore

    When using GO-B add-on for Blender with ZBrush, you may experience ZBrush and ZBrushCore load errors, which may include:  - Hang up with a white screen - Eventual crash of ZBrush and ZBrushCore   GO-B...

  • ZBrush Launch Screen Zoom Error

    In various versions of MacOS, ZBrush may launch in a state where the UI is magnified, displaying the bottom corner of the full ZBrush UI. (See attached image example) *This is a known issue linked to ...

  • Freezes with White Screen During Launch

    Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a white screen that never goes away.  At this time, there are three known causes for this: 1) The system clock has changed to an incorr...

  • AMD Processors (Especially Threadripper)

    Any user with an AMD processor that is having crashing issues should adjust your power management settings.  This is especially common with Threadripper processors but may affect Ryzen as well.  The c...

  • Support for N-trig Devices

    ZBrush's tablet pressure support is through the Wintab service.  However, Microsoft and Sony devices (such as the Surface Pro) have N-trig devices which use a different API. Microsoft now owns N-trig....

  • WinTab Service Not Available

    The Wintab service not available error upon launching ZBrush or ZBrushCore is triggered by a two step process:   When ZBrush launches it checks with Windows to see if a graphics tablet is connected to...

  • Pen Pressure Sensitivity Not Working

    When using ZBrush or ZBrushCore via Remote Desktop or on certain mobile devices (such as a Surface tablet), you may lose pressure sensitivity.  The ZBrush 2020.1.3 or ZBrushCore 2020.1.3 update fixes ...