Start a conversation

Activation & Deactivation

How to activate ZBrush, ZBrushCore or the ZBrush to KeyShot Bridge

  • Activating Online

    This article explains how to activate ZBrush or ZBrushCore (Single-User or Volume licenses, versions 2018 and above) on a computer that has internet access. It is important that you be logged into the...

  • Deactivation (Single-User and Volume Licenses)

    This article applies to both ZBrush and ZBrushCore, versions 2018 and above.  If you are using ZBrushCore, simply substitute that any time you read ZBrush in these instructions. Please note that if yo...

  • Moving ZBrush Between Computers

    This article applies to ZBrush/ZBrushCore 2018 and above.  Earlier versions are no longer supported. Moving your software between computers is quite simple.   Note:  Single-User licenses allow two con...

  • ZBrush is unable to communicate with the Pixologic Servers

    If you have a license key for ZBrush (Subscription or Perpetual license including ZBrush, the ZBrush Trial or ZBrushCore) and when activating receive a message that ZBrush is unable to communicate wit...

  • Unable to Communicate with the Pixologic Servers

    With the exception of ZBrushCoreMini or floating licenses, Pixologic products need to be able to communicate with our server every so often.  Any copy of ZBrush or ZBrushCore must connect the first ti...

  • Activating Offline (Single-User and Volume Licenses)

    If your computer does not have an internet connection or for some reason refuses to open the activation web page, you can instead use the Offline Activation method.  This is an easy process, only a li...

  • JSON Error or Server Error 500

    This is most commonly caused by unusual characters in your name as found in your Pixologic ID profile.   To resolve, please do the following: 1. Log in. 2. Go to My Profile. 3. Look for any non-letter...

  • The Activation Windows is in the Wrong Language

    ZBrush defaults to the language that was set by the installer.  If for example the person installing ZBrush selected French on the first installation step then ZBrush itself will launch in French as w...

  • Error: A Corrupt License has been detected.

    Under certain circumstances, your license for your Pixologic software can become corrupted. This will normally happen if you reinstall the software on your computer, or if you update that machine's op...

  • How do I use my license file?

    Pixologic has discontinued its use of the license file activation system for single-user and volume licenses.  If you have a .zlic file you have an older version of the software and should upgrade.  T...